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Thank you for shopping with Hi-Tec Egypt.

Delivery Time

Orders are delivered within 1–4 business days, depending on your location within Egypt.

Delivery times may vary during promotional periods, holidays, or due to circumstances beyond our control.

Shipping Fees

A flat shipping fee of 100 EGP is applied to all orders unless otherwise stated during promotional campaigns.

Order Tracking

Once your order is confirmed, our team will process and prepare it for shipment. You may be contacted by our customer service team regarding your order status if needed.

Delivery Information

Please ensure that the shipping address and contact information provided during checkout are accurate. Hi-Tec Egypt is not responsible for delays resulting from incorrect customer information.

For any questions regarding shipping, please contact our customer support team.

At Hi-Tec Egypt, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or exchange under the following conditions.

Return & Exchange Period

Returns and exchanges are accepted within 14 days from the date of delivery.

Eligibility Conditions

To be eligible for a return or exchange:

The product must be unused and in its original condition.

The product must be returned with its original box, packaging, tags, and accessories.

Products showing signs of use, damage, or missing packaging may not be accepted.

Important Notice

The courier delivering your order is not authorized to process returns or exchanges at the time of delivery.

Customers must first receive and pay for the order in full. Any return or exchange request must be submitted after delivery by contacting our customer service team.

Packages can not be opened and inspected at the door before accepting delivery.

Return & Exchange Fees

Exchange Fee

100 EGP

Return & Refund Fee

200 EGP

These fees cover collection and shipping services.

Refund Method

Refunds will be issued using the same payment method used for the original purchase.

Card Payments

If the order was paid using Visa or Mastercard, the refund will be returned to the same card used during checkout.

Cash on Delivery Orders

If the order was paid using Cash on Delivery, the refund will be issued in cash through our approved refund process.

Contact Us

To request a return or exchange, please contact our customer service team with your order number and request details.